Did You Know Exit Planning Takes 7 Years? Where Are You At?

Did You Know Exit Planning Takes 7 Years? Where Are You At?

Succession planning and/or exit planning is a very common topic we encounter as CFO’s when addressing a client’s top list of priorities.

In fact, a current client of mine has listed exit planning as their number one priority to be achieved over the next two years. “I want out in two years, and I want $xxxx!”

Business owners spend years building their businesses, nurturing, and developing them. For the most part, the very reason they started the business was inspired by a passion or an idea. Usually around a certain product or service that they felt could not only be a commercial success, but one that would make a difference.

Common Scenarios

A common scenario we encounter as CFOs at the CFO Centre is a client up to their neck in meeting the day-to-day challenges of keeping the business “running smoothly” but just don’t have the time or wherewithal to put in place the mechanisms or strategies to set the business up for succession or exit.

In fact, we find the opposite. Business owners becoming so entwined in the business that they are involved in every aspect requiring their input. This makes the business impossible to feel separate as a stand alone entity, also making it even less attractive for a prospective purchaser.

Many business owners want that elusive buyer to walk through the door and offer a nice big settlement. The owner can then sail off into the sunset with a suitcase full of retirement cash.

This is not exit planning this is mostly wishful thinking. However, all is not lost and this is where we at the CFO Centre can help.

As I mentioned I currently have a client that wants to sell all or some of his business that he has built over the past twenty years. It is in manufacturing and in an industry that has its own set of unique challenges in terms of risk profile. So what can we do to assist?

Just like a real estate agent advising a client the things to put in place when selling a house, we can apply independence, objectivity, and non-emotional advice on how to position a business for sale.

Like anything that is worthwhile, setting up and executing exit planning or putting in place a successor takes time. Furthermore, this can take years to achieve. It is not a quick fix. Like a health check we need to implement the fundamentals that make a business successful and independent. Using our matrix of twelve financial building blocks we build the platform which enables you to ‘own’ rather than ‘run’ your business.

A more in-depth discussion can be had around our 12-box program but in essence they are:

The 12 boxes

Ideally, we address all operational issues 1st and foremost at the outset of our engagement in conjunction with our 4 boxes of business support. Implementing the 4 fundamental operational boxes sets up a healthy platform for the business making the business all that more appealing to a prospective buyer.

Once these are in place, we then transition into more of a strategic role. We can be that mind and voice of objectivity and independence. This is especially helpful in family companies whereby that non-biased voice of reason is so critical when making strategic decisions.

Here at the CFO Centre, we have an extensive network of affiliated partners. This includes business brokers, tax accountants, legal practitioners etc. This assists in providing great support under the business support matrix (above), together with our extensive network of CFO’s and their clients. Such a large business database is helpful when trying to attract interested parties for an owner motivated to think about exit planning. Never underestimate the power of our network.

There are other ways for an owner to think about exit planning other than a sale.

The most obvious being succession planning. Someone, or a group of employees within the organisation  take over from you as the owner/operator. This does require years of training. Ideally one recruits or selects someone within the organisation that shows good leadership and management skills. Normally, this person will come with an entrenched set of skills – either sales/marketing, finance or operational. Whatever that skill base may be, one then needs to embark on a program of broadening these skills. They should encompass a good grounding in all key commercial disciplines – sales/marketing, finance and operations.

It is then critical to tie this person’s remuneration to the performance goals of the business. So when these are met, the individual concerned is rewarded – ideally through equity participation in the business. When I joined Australis Music back in 1996 as Finance Manager this was my exact path. Ultimately, I took over the CEO’s role from the Owner/Founder, Peter Hayward, in 2003. So, seven years of grooming and slowly handing the reigns. When Peter sadly passed away unexpectedly in 2006, he had done all things necessary to ensure that the company was in safe hands and that his largest asset was protected. I continued to oversee the company as CEO for three years after his passing, and ultimately sold the business to private equity.

The Moral?

The moral of this story – 7 years. 7 years it took to develop and execute the exit planning. By applying our 12 financial building boxes we can play a key role as your part time CFO. Assisting in the execution of your succession/exit plan. The key however this is a process and not a quick fix that can take years to implement.

Find our more on exit planning by reading our other exit planning blogs. Also this great article from Inc.com discussing the emotional toll of founders’ exit planning.

How to Scale Up A Company Successfully

How to Scale Up A Company Successfully

If you want to scale up your business successfully, then you need to get the basics right. That’s things like your mindset, your long-term objectives, strategies, and the team you’ll employ to help you achieve your goals. In this article, we’ll delve into the tips on how to grow a company successfully.

To build your business, you also need to develop a system to attract and retain high-quality customers.

For that to happen, you must understand your customers’ needs and pain points. What burning needs do they have? What keeps them from falling asleep at night? 

Your customers must believe that your products or services will meet their needs or overcome their challenges.

Have the right mindset

One of the things that determine a business’ success is the business owner’s thinking. If the business owner has a clear vision of how the company should develop, it is highly likely that the company will also go in the same direction and a scale up should be successful. 

Set your objectives and develop scale up strategies

growing your businessYour goals for your business will provide an overall framework for everyone to follow. The strategies you’ll use to achieve those objectives should serve as a roadmap. It will help you to build a structure and bring a focus to decision making.

Once you’ve translated your goals into strategies, you can develop systems and processes that will help with the smooth running of the business.

Many businesses fail in the execution of their strategy. Don’t be afraid. It’s better to execute a mediocre plan correctly than it is to execute a perfect plan poorly.

Hire top-performing talent

A successful business depends on top-performing talent. That is hard-working, determined people whose goals are aligned with the organisation’s goals.

The more your organisation is seen to trust employees with responsibility and to invest in their career development, the more likely it is to attract and retain top performers.

Sir Richard Branson, Founder of the Virgin Group, says, “There is little point recruiting great people if you don’t then give them the autonomy to take their role and run with it.

 “It also frees you up as the founder to focus less on the day-to-day activities and more on the over-arching objectives laid out in your 10-year roadmap.”

But rather than rush to hire people as you scale up, consider outsourcing tasks and using freelancers or temps. This could save you from hiring the wrong people and facing costly turnover.

Attracting and retaining customers to ensure scale up is successful

Many business owners make the mistake of focusing their entire sales and marketing efforts and budget on attracting new customers. They often overlook the needs of their existing customers.

They forget that it’s cheaper and takes less effort to get more orders (and bigger orders) from existing customers than it does to convert leads into new customers.

Ignoring your existing customers is a huge mistake. People don’t like to feel as if businesses take them for granted once they’ve placed an order. If they feel neglected, they’re likely to move to another company.

They are also highly likely to take to social media to vent their frustrations if your business doesn’t provide great customer service. This could mean bad word-of-mouth advertising on a massive scale. 

People expect excellent customer service in every interaction they have with your company whether that’s face-to-face, by letter, email, phone call, text, or via the website.

It doesn’t matter if you run a small business or a large corporation. Your company must deliver an exceptional customer service experience.

Don’t sacrifice sustainability for growth

Rapid growth might be desirable, but your company must be able to cope with its effects. For instance, can your company meet a sudden influx of orders? What impact would that have on your cash flow? There are dangers in scaling up your business too fast. They include:

  •         Hiring the wrong people
  •         Losing track of your finances
  •         Management mistakes
  •         Not maintaining customer service
  •         Ineffective business operations
  •         Technology problems
  •         Cash flow mistakes

Get in contact with us today so we can book in a consultation meeting with one of our dedicated Regional Directors, to show how we can help the growth of your company.

 To Find Out More Have A Read Of Our Follow Up Blog – How to Scale Your Business for Growth

Outsource To Free Up Your Time And Save Money

Outsource To Free Up Your Time And Save Money

Outsourcing is nearly always cheaper, more efficient, and more flexible than hiring in-house staff. You can use outsourcing to tap into expertise and experience not available in-house (technical or managerial) or to identify and then reduce the costs of support services.

But concerns about the potential pitfalls of outsourcing stop SMEs from seeing the many benefits of outsourcing (which would allow their full-time employees to work on the company’s core competencies).

A part-time CFO can help you to leverage outsourcing, allowing you to operate a leaner, more efficient business and use the savings to drive growth. In these articles, you will see:

  • The benefits of outsourcing
  • What can be outsourced
  • How to use outsourcing in your organization
  • The main reasons companies don’t outsource
  • How a part-time CFO can help you to leverage outsourcing

A desire to focus on core activities is one of the main reasons companies of any size choose to outsource one or more of their support functions. 

You can use outsourcing to tap into expertise and experience not available in-house (technical or managerial) or to identify and then reduce the costs of support services. But outsourcing is something that worries many SME owners. They fear that outsourcing non-core aspects of the business like finance, HR, IT or managing customer relationships will lessen their overall control of the company. Or that it will be restrictive or expensive.

You might feel that not being able to see and talk to your team will mean that you are less in control and that you lack the visibility to spot potential problems and take decisive action.

You might worry too about the track record of your chosen outsourced provider. Will they maintain the high standards you insist on and deliver quality within the deadlines you prescribe?

Or maybe you worry about costs: will the prices quoted by your provider be set in stone or as the relationship develops, will a number of hidden costs emerge (licence fees, annual renewal fees, maintenance fees, etc.)?

Perhaps the reliability of your outsourced provider concerns you. Will your provider respect your company’s confidentiality? Will your data and other assets be safe in someone else’s hands? Will your ideas be stolen or will your customers’ sensitive data be hijacked by the people you hire?

What will happen if things go wrong with your provider? Are they happy to share a detailed contingency plan with you so that you can feel assured that you will not be hung out to dry if a serious problem arises?

What level of importance does your provider attach to compliance?

How can you be sure that laws and regulations will be adhered to and that you will not be held liable for infringements?

It’s these kinds of concerns that stop business owners from seeing the many benefits of outsourcing (which would allow their full-time employees to work on the company’s core competencies).

One such owner was Simon Wakefield, Managing Director of green bean coffee importers DRWakefield. His bank was asking some pretty tough questions at the time and he knew he needed help.

“Not having enough background information, data and statistics to lay out for the banks to see what we were doing, we soon realized we needed someone who could manage those and help us make those decisions,” he says.

But at first, he was reluctant to hire an CFO on a part-time basis.

“Part-time was something I’d never have considered before because I like to have people in-house that work with us and understand our business. It sounds simple, but when you start drilling into the way we work with multiple currencies, multiple countries, it becomes quite detailed.

“In my previous experiences of part-time employees, they would come, they would be freelance, they would go and it didn’t work with us.”

He eventually overcame his reluctance to outsource and hired a part-time CFO from The CFO Centre.

“The CFO Centre offered us something: if our first CFO didn’t work out, they would quickly put in another one. If the CFO they installed didn’t have the answer to some information that we needed, he was part of a bigger pool that he could get information from and bring to us.”

Not only did his part-time CFO Nick Thompson help improve his relationship with the bank by bringing in a permanent management accountant to take care of the finances but he also helped update the company’s accounting software packages and credit control procedures, so that it had a far better cash flow than it did beforehand.

“In the five years Nick’s been here, we’ve grown about 30% in numbers. He’s helped bring in new software and changed our auditors so that we have a more professional auditor looking after us now. So there have been very clear targets and goals that have been achieved. From the other side, it’s meant that I can sleep better.”

Any functionality that is not core to your business should be outsourced at the best cost and quality, says Kevin D. Johnson, author of The Entrepreneur Mind: 100 Essential Beliefs, Characteristics and Habits of Elite Entrepreneurs.³

“In the majority of cases, trying on your own to produce everything that your business needs is unrealistic and highly inefficient,” he says. “If you have believed the negative hype about outsourcing, quickly disabuse yourself of it and implement the process into your business strategy.

“If you’re subscribing to the propaganda and refusing to even consider outsourcing, your competitors are meanwhile outsourcing and working hard to put you out of business.”

Outsourcing is nearly always cheaper, more efficient, and more flexible than hiring in-house staff. The benefits include:

  • Access to expertise that you would otherwise not be able to afford
  • Time savings for you and your in-house staff
  • Opportunity to focus on revenue-boosting areas of your business
  • Lower costs
  • More predictability in costs
  • Maximizing efficiencies
  • Enabling a sharper focus on core competencies
  • Increasing business productivity.

What can be outsourced? Outsourced services can be categorized into the following two groups:

tech services and business process

Technology services

Companies require advanced IT and communication technologies for their regular operations. Rapid changes in the technology sector bring new capabilities to use for companies that need to select the right kind of vendor to get the best technology at the cheapest cost. The following technology services are generally outsourced:

  • Software and applications
  • Infrastructure
  • Telecommunications
  • E-commerce
  • Web security and solutions
  • Web hosting, website designing, development and maintenance
  • Logistics, procurement and supply chain management
  • Research and analysis
  • Product development
  • Legal services
  • Intellectual property research and documentation
  • Tech support
  • Customer help desk functions
  • On-site maintenance
  • Email management
  • Data centre operations
  • Disaster recovery
  • Security management
  • Virus protection
  • Data backup and recovery
  • Wireless support
  • Purchase consulting
  • Network architecture

Business Processes Human Resources

  • Payroll services (including payroll statements, bonuses, commissions, tax payments, etc.)
  • Benefits administration
  • Recruitment
  • Training
  • Expense management
  • Management of travel and employee records (personnel forms, policies, procedures, performance management, etc.)

Finance

  • Managing accounts payable/receivable
  • Bank reconciliation
  • Fixed asset management
  • Cash management
  • Financial reporting
  • Risk management

Customer service

  • Marketing support
  • Technical help
  • Advice or disbursing information
  • Processing sales order entry, claims, loans,
  • applications, credit cards and reconciliation.

How to use outsourcing in your organization You can avoid many of the issues related to hiring and training in-house staff and build a much more agile, flexible and cost efficient business as long as you adopt the right approach.

In fact, enlisting the services of an experienced part-time CFO from The CFO Centre is one example of how outsourcing can add value, increase efficiency and maximize opportunities.

You want your outsource suppliers to possess all the benefits of a high-quality, reliable in-house team but without any of the drawbacks. There are never any firm guarantees of success, but the right approach can prevent major headaches and save you a lot of money.

The key to successful outsourcing is preparation. By understanding what your requirements are and by spending sufficient time during the selection process to ensure that you find suppliers who share your values and will truly add value to your business (rather than becoming an expensive risk) it will usually follow that you will build a highly efficient outsourced team.

The main reasons companies don’t outsource:

  • Reluctance to lose control and flexibility
  • A given function is too critical to outsource
  • Anticipated adverse reaction by customers
  • Employee resistance

Outsource To Free Up Your Time And Save Money

 

7 Keys to Profitable Growth

7 Keys to Profitable Growth

Planning for growth is something every business owner will say they do, but not all business owners will do this effectively and with a focus that will generate profitable growth.

Many businesses plan for growth, but not profitable growth.  Some businesses focus on growing sales without a focus on margins while others build infrastructures to support sales and growth that never materialize.

Michael Porter said, “If your goal is anything but profitability – if it’s to be big, or to grow fast, or to become a technology leader – you’ll hit problems.”

A business must focus on profitable, scalable and sustainable activities if it is to grow. Profit and the generation of cash to re-invest in your business must be made a priority, as it is an essential part of the financial strategy and structure of a successful business.  Profit and a clear business plan will create a focus and the alignment of the organization, as well as attract investors and other sources of funds to fuel growth – all of which impacts the underlying business value of the business.

The CFO Centre has identified 7 Keys to Profitable Growth:

  1. Define your business goals & objectives
    Produce a formal plan from which you can articulate a vision
  2. Critically review your business
    Identify competitive advantage, scalability & sustainability
  3. Establish a financial plan
    Identify milestones, KPIs & dashboards
  4. Create organizational alignment
    Nurture your culture, hire the right people & communicate the vision
  5. Identify the financial resources required
  6. Support the business with systems & processes to optimize performance
  7. Measure, review, evaluate & course correct
    Be proactive & prepared to be reactive

If you follow these 7 Keys and plan for profitable growth, you will ultimately:

  1. Improve and grow profits
  2. Maximize the scalability of your business
  3. Enhance management team and organizational structure
  4. Attract investors and other sources of funds
  5. Increase business value

To enhance the value of your business and grow successfully, follow the 7 Keys and Plan for Profitable Growth.